Seamless Number Transfers
DIDLive handles the entire porting process, transferring your existing phone numbers from your current provider with minimal disruption to your services.
Your Right to Port Your Number
Under the FCC's Local Number Portability (LNP) rules, if you are switching service providers and remaining in the same geographic area, you can keep your existing phone number. This process applies to wireline, wireless, and VoIP providers. Your old company cannot refuse to port your number, even if you owe money for an outstanding balance or early termination fee — though you remain obligated to pay those amounts.
The FCC requires "simple" ports — those involving a single line without complex network changes — to be completed in one business day. More complex ports involving multiple lines or business accounts may take longer, but DIDLive works to make every port as smooth as possible.
How Porting Works with DIDLive
Submit Your Request
Provide your 10-digit phone number, current account number, and authorized contact information through our portal.
Sign the LOA
Complete the Letter of Authorization (LOA) which gives DIDLive permission to request the transfer from your current provider.
We Handle the Rest
DIDLive submits the port request, coordinates with the losing carrier, and schedules the cutover to minimize any service disruption.
Go Live
Once the port completes, your numbers are active on DIDLive's network with full SIP trunking, recording, and E911 capabilities.
Types of Ports We Handle
DIDLive supports porting for local DIDs, toll-free numbers, and wireless numbers. For toll-free ports, we handle the RespOrg transfer process directly through Somos since we are a certified RespOrg (KVQ01). For local number ports, our team coordinates with the losing carrier and manages the Local Service Request (LSR) on your behalf.
If you experience any difficulty during the porting process, DIDLive's support team is available to troubleshoot and escalate issues with the losing carrier. If a carrier refuses to release your number, the FCC provides a complaint process — but in our experience, most issues can be resolved through proper coordination and accurate documentation.
For more information about your number porting rights, visit the FCC's Consumer Guide on Number Porting.