Frequently Asked Questions
1. What is the DID Live service?2. Is DID Live the right service for me?
3. How do I order this service?
4. How do I use this service?
5. What is a channel?
6. What is a DID?
7. Is there a limit to the number of DIDs or channels I can order?
8. What are some typical applications for DID Live?
9. What devices does DID Live support?
10. What areas does DID Live provide DIDs for?
11. Is there a minimum order amount?
12. Will DID Live work for customers outside the United States?
13. My equipment does not support VoIP - how can I make DID Live work for me?
14. Does DID Live offer International access numbers?
1. What is the DID Live service?
- DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from standard lines at a fraction of the price. In addition, it allows you to purchase DIDs all over the United States.
2. Is DID Live the right service for me?
- DID Live is typically used by companies that need to support at least 5 simultaneous inbound calls. If you need a service for your own small office use, DID Live may not be the best option for you. If you have any questions, please contact us at 1-212-901-0800.
3. How do I order this service?
- Click on 'Sign Up Now' from the top menu on this page.
- Choose the locations and number of channels that you need.
- Enter your contact and billing information.
- Submit your application. If there are any questions on our end, we will contact you.
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4. How do I use this service?
- In order to use the DID Live service, you must have a device with a static IP address that is capable of receiving SIP calls. Some examples include IP-PBXs, SIP Servers, VoIP Gateways and IP-Based IVR systems. When you submit your order, you need to provide us with the IP Address(es) of your equipment. We will then route all of your access numbers (DIDs) to the IP Address that you have provided and call you to perform a test. If your device requires special configuration to allow calls from DID Live, you can contact your vendor for setup details. A typical network diagram can be found below:
5. What is a channel?
- A channel is a virtual phone line or virtual connection between your equipment and ours that allows a single phone call to pass through. If you have multiples channels, you can have multiple calls at the same time.
6. What is a DID?
- A DID or access number is the phone number that we assign to you to operate your service. Whenever your customer calls this DID, our system instantly knows to route this call to your system.
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7. Is there a limit to the number of DIDs or channels I can order?
- Theoretically, there is no correlation between the number of DIDs that you have and the number of channels that you can have. For example, you can have 1 DID pointed to 1,000 channels or you can have 4 DIDs pointed to 1 channel. However, DID Live requires that you have at least 1 channel for every 4 DIDs. This means that if you have 24 channels, you cannot own more than 96 DIDs without ordering more channels.
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8. What are some typical applications for DID Live?
- In-house or Hosted IVR Services
- In-house or Hosted Voicemail Services.
- ITSP (Internet Telephony Service Provider)
- Prepaid or Pinless Calling Card Services
- Telephone Chat Services
- Inbound Calling for Domestic and International Call Centers
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9. What devices does DID Live support?
- DID Live supports most SIP compatible devices that support static IP.
- Cisco VoIP Gateways
- Quintum VoIP Gateways
- AudioCodes VoIP Gateways
- MERA
- Dialogic HMP
- Asterisk
- Fonality
- WellTech
- Brekeke/OnDo
- PBXnSIP
- ... and many more
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10. What areas does DID Live provide DIDs for?
- DID Live provides DIDs for 49 states in the United States. For a complete list of the areas we cover, please click here.
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11. Is there a minimum order amount?
- Yes. The minimum order is 5 Channels and 1 DID.
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12. Will DID Live work for customers outside the United States?
- DID Live can send calls via VoIP to equipment outside the United States provided that the customer has a good Internet connection and a static IP address. This means that a call center in Philippines can own USA phone numbers that ring on its equipment in Philippines.
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13. My equipment does not support VoIP - how can I make DID Live work for me?
- Most telephony equipment installed in the past 20 years do not support VoIP. By placing a VoIP gateway in front of your existing equipment, you can convert IP DIDs from DID Live into traditional phone lines. This will make the transition from traditional lines to VoIP transparent to your equipment and your customers. To get more details on VoIP Gateways - please call us at 1-212-901-0800.
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14. Does DID Live offer international access numbers?
- PEC now offers international local numbers to almost 40 countries including UK, Australia, Canada and many more.
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